Privacy policy

Patiseath operates this store and website, including all information, content, features, tools, products, and services, to provide you with a personalized shopping experience (the "Services"). Patiseath is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern regarding the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand that your information will be collected, used, and shared as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that reveals the identity of you or another person, or that can reasonably be linked to you or someone else. Personal information does not include information that has been collected anonymously or de-identified such that it cannot reasonably be linked to you. Depending on how you interact with the Services, where you reside, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact Information: e.g., your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: e.g., credit card, debit card, and financial account numbers, payment card information, transaction details, payment method, payment confirmation, and other payment details.

  • Account Information: e.g., your username, password, security questions, preferences, and settings.

  • Transaction Information: e.g., items you added to your cart, added to your wishlist, purchased, returned, exchanged, or canceled, and your transaction history.

  • Communications with Us: e.g., information you share in your communications with us when submitting a customer support request.

  • Device Information: e.g., information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: e.g., information about your interaction with the Services, such as when and how you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: e.g., when you create an account, visit or use the Services, contact us, or otherwise provide your personal information to us.

  • Automatically through the Services: e.g., from your device and through the use of cookies and similar technologies when you use our products or services or visit our websites.

  • From our service providers: e.g., when we receive assistance from service providers to provide certain technologies or when they collect or process your personal information on our behalf.

  • From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

  • Providing, Personalizing, and Improving Services: To fulfill our contract with you, process your payments, ship your orders, remember your preferences and products of interest, send account-related notifications, process your purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews, and create a personalized shopping experience such as product recommendations based on your purchases.

  • Marketing and Advertising: For marketing and promotional purposes (e.g., to send you marketing, advertising, and promotional communications via email, text message, or mail) and to show you online advertisements for products or services on the Services or other websites based on your previous purchases, cart additions, and other activities on the Services.

  • Security and Fraud Prevention: To verify your account, provide a secure payment and shopping experience, detect, investigate, or prevent potential fraudulent, illegal, dangerous, or malicious activities, protect public safety, and ensure the security of our Services.

  • Communicating with You: To provide customer support, respond quickly, provide effective services, and maintain our business relationship with you.

  • Legal Reasons: To comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to conduct or participate in legal discovery processes, to manage potential or existing litigation or other legal disputes, and to investigate or enforce potential violations of our terms or policies.

How We Share Your Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes subject to this Privacy Policy. Examples include:

  • Service Providers: Sharing information with other third parties, Shopify, and vendors that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, shipping, and delivery).

  • Marketing Partners: Sharing information with our business and marketing partners to provide marketing services and advertising to you.

  • At Your Direction: When you direct, request, or with your explicit consent, sharing certain information with third parties (e.g., to ship products to you or if you use social media widgets or login integrations).

  • Corporate Affiliates: Sharing information with our affiliates or other units within our corporate group.

  • Business Transfers & Legal Compliance: Sharing information in connection with business transactions such as mergers or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, the rights of our users, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access to and use of the Services to provide and improve the Services. Information you provide to the Services will be transferred to and shared with Shopify and third parties outside your country of residence for the purpose of providing and improving the Services. To learn more about how Shopify uses your personal information and the rights you may have, see the Shopify Consumer Privacy Policy.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you transmit to us may not be secure during transit. We recommend that you do not use insecure communication channels to transmit sensitive or confidential information to us.

How long your personal information is stored depends on various factors, such as whether we need the information to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information:

  • Right to Access/Information: You may have the right to request access to the personal information we hold about you.

  • Right to Deletion: You may have the right to request the deletion of the personal information we hold about you.

  • Right to Correction: You may have the right to request the correction of inaccurate personal information.

  • Right to Data Portability: You may have the right to receive a copy of your personal information and request its transfer to a third party.

  • Managing Communication Preferences: You can opt-out of promotional emails at any time using the "unsubscribe" option found in our emails.

To exercise these rights, please contact us using the details provided below. We will not discriminate against you for exercising these rights.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise a right you hold, please contact us at:

Patiseath Email: info@patiseath.com Address: Ostim, Ankara, 06374, TR